Curated Luxury Timepieces

Buy, sell, and trade authenticated watches with confidence.

FREQUENTLY ASKED QUESTIONS

Buying A Watch

HOW DO I PURCHASE A WATCH FROM KEEPING TYME?

We insist on making it easy to purchase a luxury watch in person or online. Customers can make an appointment to visit our office Monday-Friday at 1222 Washington Ct unit 203, Wilmette, IL 60091, or simply go to KeepingTyme.com to purchase one of the watches listed and have it shipped straight to you.

WHAT IS YOUR RETURN POLICY?

We offer a 7 day return policy for watches not as described. Outside of the 7 day return policy we offer a buyback.

 

Full refund policy can be found here:  Refund Policy

DO YOU ACCEPT OFFERS?

The best price that we offer is our wire/cash price, which is the price listed. We do not offer any further discounts as we already provide the best pricing and product in the market. 

WHAT IS YOUR POLICY FOR INTERNATIONAL ORDERS?

For international orders (outside of USA) we accept wire transfer as payment only. International shipping rate varies based on location, our sales represenatative's can quote you on this. Your package will ship once payment is cleared and your order is approved. Delivery time is usually within 3-5 days once wire clears. We do not calculate duty, as that is the responsibility of the buyer.

WHAT BRANDS DO YOU CARRY?

We specialize in Rolex, Citizen, Seiko, Helson, Tudor, and Breitling. The majority of our IN-STOCK inventory consist of Rolex, but we do stock the other brands mentioned here and can order/source any watch from any brand in a about 24-48 hours.

 

Additional Luxury Watch Brands that we also can BUY/SELL/TRADE at Keeping Tyme LLC

HOW DOES SOURCING A WATCH WORK?

We can source just about any watch from any brand within 24-48 hours.

 

  1. Let us know which model from which brand watch you are looking for.
  2. Info needed: brand, model, new or pre owned, which dial, and time frame.
  3. We will get you a quote within 24 hours.
  4. Place deposit to secure watch and have it ordered.
  5. Once the watch arrives to our store, we will bill for the balance and watch will either be shipped or can be picked up in store.

IS YOUR SITE SECURE?

Keeping Tyme is protected by a 256 bit SSL (Secure Socket Layer) so your information is completely secure. Also, we will never sell or distribute your information to anyone.

The Watches

HOW DO I PURCHASE A WATCH FROM KEEPING TYME?

We insist on making it easy to purchase a luxury watch in person or online. Customers can make an appointment to visit our office Monday-Friday at 1222 Washington Ct unit 203, Wilmette, IL 60091, or simply go to KeepingTyme.com to purchase one of the watches listed and have it shipped straight to you.

WHAT IS YOUR RETURN POLICY?

We offer a 7 day return policy for watches not as described. Outside of the 7 day return policy we offer a buyback.

 

Full refund policy can be found here:  Refund Policy

DO YOU ACCEPT OFFERS?

The best price that we offer is our wire/cash price, which is the price listed. We do not offer any further discounts as we already provide the best pricing and product in the market. 

WHAT IS YOUR POLICY FOR INTERNATIONAL ORDERS?

For international orders (outside of USA) we accept wire transfer as payment only. International shipping rate varies based on location, our sales represenatative's can quote you on this. Your package will ship once payment is cleared and your order is approved. Delivery time is usually within 3-5 days once wire clears. We do not calculate duty, as that is the responsibility of the buyer.

WHAT BRANDS DO YOU CARRY?

We specialize in Rolex, Citizen, Seiko, Helson, Tudor, and Breitling. The majority of our IN-STOCK inventory consist of Rolex, but we do stock the other brands mentioned here and can order/source any watch from any brand in a about 24-48 hours.

 

Additional Luxury Watch Brands that we also can BUY/SELL/TRADE at My Watch LLC

HOW DOES SOURCING A WATCH WORK?

We can source just about any watch from any brand within 24-48 hours.

 

  1. Let us know which model from which brand watch you are looking for.
  2. Info needed: brand, model, new or pre owned, which dial, and time frame.
  3. We will get you a quote within 24 hours.
  4. Place deposit to secure watch and have it ordered.
  5. Once the watch arrives to our store, we will bill for the balance and watch will either be shipped or can be picked up in store.

IS YOUR SITE SECURE?

Keeping Tyme is protected by a 256 bit SSL (Secure Socket Layer) so your information is completely secure. Also, we will never sell or distribute your information to anyone.

Payment Options

WHAT ARE MY PAYMENT OPTIONS?

Our payment options are bank wire (bank transfer), cash, all major US credit/debit cards, and our payment plan offering is via third-party provider Affirm. For international orders, we accept wire payment only. All credit card payments go through a fraud check which can take about 24-48 hours to complete. 

For deposits (when sourcing a watch) we also accept Zelle, Venmo, Cash App, and Apple Pay. 

Note:

  1. The advertised price is already discounted for paying by cash/wire transfer. 
  2. Credit/Debit Card Visa/Master Card/Discover +3.5% 
  3. Amex/PayPal +4.5%
  4. Affirm / Shop Pay +6.7%
  5. Crypto +2%
  6. Cash amounts over $10K will require a CTR (banking form) filled out.

DO YOU OFFER PAYMENT PLANS?

We do not offer a payment plan directly. For payment plans you can choose Affirm at checkout and you will be redirected to their site for payment options. If you are not satisfied with their terms, you can back out of the order at any time. If you have any questions about your Affirm payment, you will need to contact Affirm directly.


Note: Listed prices are advertised for wire transfer and already discounted 6.7% compared to the cost when using Affirm. Affirm orders will need to add 6.7% to the price you see advertised. EX: If a watch is listed at $10,000, when using affirm the total would be $10,670.

HOW DO I KNOW YOU HAVE RECEIVED MY PAYMENT?

We will notify you via email that wire has been received and that your watch is being processed to ship. If payment was made by credit card or 3rd party, we may call you with security questions. To ensure your order is not held up, please be sure to send a copy of your drivers license. Once your watch is ready to ship, you will receive tracking information.

DO YOU ACCEPT CRYPTO CURRENCY?

Yes, we accept Crypto Currency including BTC/BITCOIN, USDT, ETH, DOGE, amongst others. There is a 2% fee to process your Cypto Payment.

Shipping

HOW MUCH IS SHIPPING?

The following shipping rates are for FedEx Standard Overnight unless otherwise noted, all orders are fully insured for the order total. We offer flat rate shipping fee for all orders up to $150,000 shipping within the CONUS, see the below rates.

 

FedEx Express1 to 2 business days • Orders$0.00–$999.99Cost $0.00 (Free)

FedEx Express1 to 2 business days • Orders$1,000.00–$19,999.99Cost $100.00

FedEx Express1 to 2 business days • Orders$20,000.00–$49,999.99Cost$150.00

FedEx Express1 to 2 business days • Orders$50,000.00–$79,999.99Cost$200.00

FedEx Express1 to 2 business days • Orders$80,000.00–$124,999.99Cost$250.00

FedEx Express1 to 2 business days • Orders$125,000.00–$149,999.99Cost$300.00

Armed Transport Service1 to 2 business days • Orders$150,000.00-500,000Cost$1,000.00 to XX, XXXX

Our exclusive shipping carrier is FedEx. Orders are fully insured for the total of the order, if we issue you a shipping label for a trade-in or buy back, the label will be insured for the agreed buyback/trade-in price.

Note: Orders over 150K as all international orders will get an individual shipping quote that is different than the rates listed.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Orders paid by wire will be shipped on the day we receive confirmation of the funds cleared from our bank. The cut off time to receive incoming wires is 5pm ET (3pm PST). EX: If payment is wired on a Monday, and funds are received on Monday, they go into pending status until they are cleared the following business day. On Tuesday they will be listed as cleared status and the order will be prepared for overnight shipping with an expected delivery date of Wednesday. You will receive a tracking number via email.

Orders paid by credit card go through a fraud check that typically takes 24-48 hours to complete. Once the fraud check is complete the order will be prepared for shipping and your order will go out either that same day or the following business day based on if it met the shipping cutoff time of 2pm ET.

No orders are shipped or delivered on Sundays and holidays. We cannot guarantee any particular delivery date. Items ordered together may ship separately.

Note: All orders will be sent to the FedEx store nearest you. Someone from our shipping department will contact you to let you know which FedEx store the package is sent to, when you go to pick up you simply take your ID into the FedEx store and they will release the package to you. This is so that the package can be fully insured for the purchase price. Although this may seem inconvenient, this process is required by our insurance, greatly reduces any claims made, and is much more secure than sending to a residence.Credit card orders will ship once the fraud check process is completed, this can take up to 7 business days. 

WHERE DO YOU SEND MY ORDER?

All orders will be sent to the FedEx store nearest you. Someone from our shipping department will contact you to let you know which FedEx store the package is sent to, when you go to pickup you simply take your ID into the FedEx store and they will release the package to you. This is so that the package can be fully insured for the purchase price. Although this may seem inconvenient, this process is required by our insurance, greatly reduces any claims made, and is much more secure than sending to a residence.

Why Collectors Trust Us

✔️Authenticated & Verified Timepieces
✔️Trusted by Collectors Nationwide
✔️Secure & Insured Transactions
✔️Physical Office in Wilmette, IL